At Elsewhere, we take great care in ensuring that every item we send out meets our quality standards. As such, all sales are final, except in the case of faulty items that affect the functionality of the product (e.g. undone stitching, damaged straps, faulty zippers, missing or broken buttons, and similar issues).

If you receive an item with a manufacturing defect, you may request a return and refund within 14 days or two weeks of your purchase date. Requests made beyond this period will unfortunately no longer be eligible for return or refund.

To initiate a return request, please email us at elsewheresupply.ph@gmail.com with the subject line:

“Order #XXXX Return Request”

Kindly include your order number, a brief description of the issue, and clear photos of the faulty item so our team can review your request.

Once your return has been approved, we will cover the shipping fees for the return of the faulty item. After we receive and inspect the item, you may choose one of the following resolutions:

• Replacement – Receive a new item of the same variant (if you choose this option and the item is unavailable, we shall issue a full refund via bank transfer)
• Store Credit – Receive store credit equivalent to the value of your original purchase
  

Our team will guide you through the next steps once your request has been approved.